Director Field Operations (f/m/d)

Orbem is an impact-driven deep-tech startup from Munich, Germany. We develop fast, accurate, and accessible imaging solutions that provide access to otherwise unattainable sources of knowledge.

We seek to make a difference – and develop solutions to sustainably feed the world, accelerate the transition to a green economy, and transform disease detection.

Join us on our mission to unleash AI-powered imaging for everything and everyone.

Director of Field Operations (f/m/d)

Starting date: as soon as possible.
Compensation package: €120,000 - €135,000 in yearly salary, €120,000 - €180,000 in equity. Additionally, up to €5,000 p.a. in company benefits
Work model: Hybrid in Munich; Travel is required to client locations up to 40% of the time.

Your role

As our Director of Field Operations (f/m/d), you will be responsible for expanding and leading our operations at customer sites, from installation to service and maintenance. 

You will work directly with the Chief Operating Officer to ensure the Field Operations department exceeds our customer’s expectations by delivering fast and high-quality service.

We are moving very fast, expanding to new geographies and verticals. With your wealth of experience and dedication to high standards, continuous improvement, and operational excellence, you will be a vital driver in propelling the business forward. 

Your responsibilities

As the leader who will shape how we build our field operations, you will: 

• Lead a diverse, global, and high-performing team of Field Engineers and Project Managers.

• Shape the structures and processes of your team to adapt to new realities as we scale across geographies and product verticals.

• Ensure that we exceed our customer’s expectations through your unwavering focus on speed and quality of service.

• Continuously improve our operational process and ways of working. You see every error as an opportunity to improve and an obligation to improve next time. 

• Define and operationalize the strategic roadmap for Field Operations, ensuring alignment with the company’s vision and goals.

• Seamlessly coordinate planning and on-site Operations with our partners (e.g., automation equipment, MRI).

• Closely work with teams across the company, including Customer Success, Technical Support, Systems Engineering, and Product.

Your experiences and skills

Fit to our values

• We own every challenge: we enjoy complexity and thrive under uncertainty.

• We strive for better: we seize any opportunity for growth and challenge the status quo. We are constantly learning and improving.

• We imagine new frontiers: we think beyond ‘doable’ and ‘reasonable’. We design a sustainable and healthy future together.

Experience and skills

• 10+ years of experience working in operations focused on installation, service, and maintenance.

• Relevant experience deploying and managing geographically distributed high-value assets.

• Ideally, you have gained experience in a high-growth (deep-) tech company.

• You understand technical details such as site planning or requirement specifications and can discuss them in detail.

• Excellent problem-solving and analytical skills to identify operational (in-) efficiencies and improvements.

• Experience in implementing operational strategies that drive efficiency and quality.

• Proven track record of building and leading global high-performing teams. 

• Senior and highly skilled communicator able to build effective relationships with customers, partners, and within the organization.

• Willingness and ability to travel to various European sites. Travel expenses are fully covered by the company.

• EU driver's Class B driver's license is required.

What makes you stand out from other candidates

• You have a continuous improvement mindset - you are constantly working on our processes to efficiently deliver high-quality results. 

• You are obsessed with delivering a great customer experience.

• You make decisions based on facts and evidence but know when to make judgment calls to move things forward.

• You can handle multiple priorities for yourself and know how to set the right priorities for your team.

• You bring a growth mindset and are always willing to push the organization and yourself to achieve more and adapt to changing circumstances.

What we offer

• International Environment: Join a team with 40+ nationalities across 5 continents, all driven by a shared purpose: shedding light on the world’s toughest challenges.

• Attractive Compensation Package:

  • Stock Options: Share in Orbem’s success.

  • Visa & Relocation Support: Seamless support for your move to Germany.

  • Learning & Development: €1,750 annual budget for personal growth.

  • Fitness Membership: Access to Urban Sports Club or Wellpass.

  • Childcare Reimbursement: Support for Kita/Kindergarten fees.

  • Deutschland Ticket: Full coverage of public transportation.

• Work-Life Integration:

  • Flexible Hours & Home Office: Work when and where it suits you.

  • 30 Days Paid Leave: Plenty of time to recharge.

  • Personal Leave: Flexibility for life’s important moments.

  • Work from Anywhere: Experience new cultures and environments for up to 60 days per year.

• Make a Difference: Join an ambitious, fast-growing team working on breakthrough technology. In our scale-up environment, you’ll have the freedom to lead your projects and make an impact. We provide a platform for you to explore, innovate, and define your vision for the future. At Orbem, we’re committed to helping you discover your strengths, and while we aim to teach you, we also want to learn from you. 

Your team

As a Director of Field Operations, you become part of our diverse and international team. Learn more about the team members, their work, and challenges here: www.orbem.ai 

At Orbem, we're committed to building a smart, diverse team, and we recognize that self-doubt can prevent talented individuals from applying. If you feel you don't meet every requirement, we'd love to hear from you anyway!